Shipping & Returns
Due to legal matters concerning our brand name we are not allowed to deliver abroad.
Our parcels are all being sent by Swiss post. The approximate delivery time is 3 to 10 work days. The postage must be covered by the customer. Please see the postal charges in the following chart (excl. VAT):
- For orders with a value less than CHF 100.-: CHF 3.-/ 7.- shipping costs
- For orders with a value of CHF 150.- or more: free shipping
Your rights of Return
We gladly accept returns for any reason within 30 days from shipping date. Shipping charges are not reimbursed.
Send the package to the following address:
We will control all returned products. All goods must be returned in perfect condition without signs of usage. You have to pay the postal fees for this kind of return. We will dismiss the returned product if:
- The product shows signs of visible use
- The product is damaged as a result of return transport
We reimburse your payment. In case of return, you will be charged for all shipping charges.
If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost plus the original shipping costs.
Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer
The items can be sent to address displayed on the delivery note.
All refunds will be issued based upon the original form of payment, If you paid via bank transfer you will need to supply the bank account information when you initiate the return.
No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.
If you have any questions regarding replacements or returns please contact us:
061 361 61 62 or email@example.com
The estimated shipping costs can only be used if the basket is not empty.